Terms of Sale

Terms governing paid WHIB offers: Whib+, Story Packs, PDF journals, and postcards.

Last updated: June 9, 2026

Scope of these Terms of Sale

These Terms of Sale apply to any paid order placed on whib.me for digital services or downloadable content offered by Where Have I Been (WHIB). Free use of WHIB remains governed by our Terms of Service.

See also: Terms of Service · Privacy Policy · Legal Notice

Seller identification

  • Service: Where Have I Been (WHIB) — web application for sensory travel memory (engrams, geolocated pins).
  • Seller: Mattéo Tremisi, Sole trader (micro-entrepreneur) — digital services.
  • Registered office: Strasbourg, Bas-Rhin (67), France. SIRET: 93194523200011.
  • Co-founder: Arthur Strazzeri.
  • Customer contact: support@whib.app — website: https://whib.me.

Purpose and applicability

  • These Terms of Sale govern the contractual relationship between the Seller and any consumer purchasing a paid WHIB offer.
  • They apply in addition to our Terms of Service and Privacy Policy, which remain fully applicable.
  • In case of conflict on a paid transaction, these Terms of Sale prevail for pricing, payment, withdrawal, and refunds.

Products and services offered

  • Whib Free: free access with limited features (no payment required).
  • Whib+ subscription: premium digital features (extended pins, customizable reminders, exports, statistics, etc.).
  • Story Pack: one-off purchase of an animated export summarizing an engram.
  • Premium PDF journal: one-off purchase of a formatted travel journal export.
  • Postcard: one-off purchase of a printable postcard layout from an engram.
  • All offers are digital services or digital content delivered electronically; no physical goods are shipped by default.

Prices and taxes

  • Whib+ monthly subscription: 4,99 € TTC per month.
  • Whib+ annual subscription: 49,99 € TTC per year (approximately two months free vs monthly billing).
  • Story Pack: 2,99 € TTC per unit.
  • Premium PDF journal: 7,99 € TTC per unit.
  • Postcard: 1,99 € TTC per unit.
  • Prices are shown in euros, all taxes included (VAT). The seller operates under the French micro-business VAT exemption (article 293 B CGI), unless the tax regime changes.
  • The Seller may change prices for future orders; the price shown at checkout is the only price applicable to your order.

Order and payment

  • Orders are placed online on whib.me after creating a user account.
  • Payment is processed securely by Stripe (https://stripe.com). WHIB does not store full card numbers.
  • Accepted payment methods are those displayed at checkout (typically bank card via Stripe).
  • An order is confirmed once payment is accepted; a confirmation email may be sent when the feature is available.
  • The Customer guarantees that they have the legal capacity to contract and that payment information is accurate.

Delivery and performance

  • Digital services (Whib+) are activated on the Customer's account as soon as payment is confirmed, unless a technical error occurs.
  • Digital content (Story Pack, PDF, postcard) is made available for download or generation in the app after payment.
  • Performance begins immediately upon activation; the Customer is informed of this before confirming payment.
  • The Customer is responsible for having compatible equipment, internet access, and a valid account.

Whib+ subscription — duration, renewal, cancellation

  • Monthly subscription: tacit renewal each month until cancelled by the Customer.
  • Annual subscription: tacit renewal each year until cancelled by the Customer.
  • The Customer may cancel at any time from account settings or by email to support@whib.app; cancellation takes effect at the end of the current paid period unless otherwise stated at checkout.
  • No minimum commitment period applies unless explicitly stated during a promotional offer.
  • Upon expiry or cancellation, premium features are disabled and the account reverts to Whib Free limits, without deletion of existing free-tier content unless the Customer deletes it.

Right of withdrawal (14 days)

  • If you are a consumer in the European Union, you generally have 14 days from contract conclusion to withdraw without giving reasons.
  • For digital content not supplied on a tangible medium whose performance has begun with your prior express consent and acknowledgment that you lose your right of withdrawal, the right of withdrawal may not apply once delivery has started.
  • Before paying, you will be asked to expressly consent to immediate performance and acknowledge the possible loss of the withdrawal right, as required by French consumer law (articles L221-28 and following of the Consumer Code).
  • To exercise withdrawal when applicable, contact support@whib.app with your account email, order date, and order reference.

Refunds and chargebacks

  • If withdrawal is validly exercised within the legal period and no exception applies, a full refund will be issued within 14 days using the same payment method when possible.
  • For Whib+ subscriptions cancelled during an ongoing period, no pro-rata refund is due unless required by law or explicitly offered at checkout.
  • One-off digital content already delivered and consumed (download completed) is generally non-refundable once the withdrawal waiver has been accepted.
  • In case of proven technical failure preventing access to paid content, contact support@whib.app; a refund or credit may be offered.

Legal warranties

  • The Customer benefits from the legal guarantee of conformity for digital content and services under applicable EU and French law.
  • The Customer also benefits from the legal guarantee against hidden defects where applicable.
  • These guarantees are in addition to any commercial goodwill the Seller may offer; they do not cover misuse, third-party outages, or force majeure.

Limitation of liability

  • The Seller is liable under legal rules for direct damages caused by a failure to perform contractual obligations.
  • Except where mandatory law provides otherwise, liability is limited to the amount paid by the Customer for the disputed order in the 12 months preceding the claim.
  • The Seller is not liable for indirect losses (loss of data, loss of opportunity, intangible harm) beyond mandatory legal limits.
  • The Customer remains responsible for backing up personal content and for the lawfulness of uploaded material.

Personal data

  • Payment and billing data are processed to manage orders and comply with accounting obligations.
  • Details are set out in our Privacy Policy at /privacy.
  • Payment data is processed by Stripe according to its own privacy policy.

Complaints and mediation

  • For any complaint, contact support@whib.app first; we aim to respond within a reasonable time.
  • If no amicable solution is found, the Customer may use free consumer mediation: MEDICYS — https://www.medicys.fr.
  • You may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
  • Failing mediation, disputes may be submitted to the competent courts under the governing law section below.

Changes to these Terms of Sale

  • The Seller may update these Terms of Sale; the applicable version is the one in force at the time of your order.
  • Material changes will be notified on whib.me or by email when appropriate.
  • Continued use of paid services after notice constitutes acceptance where permitted by law.

Governing law and jurisdiction

  • These Terms of Sale are governed by French law.
  • If you are a consumer residing in the EU, you also benefit from mandatory protections of your country of residence.
  • Subject to mandatory rules, disputes may be brought before the competent courts of Strasbourg, France, or the courts of the Consumer's domicile where EU law so provides.

Whib Free (no purchase required)

The free tier lets you discover WHIB without payment. Limits may evolve; the table below reflects the current product vision.

  • Limited geolocated pins per trip.
  • One photo per trip / engram on the free plan.
  • Sensory dimensions available.
  • Reminder J+5 only (not customizable).
  • No PDF export, Story Pack, or premium statistics included.

Billing and sales contact

Questions about an order, invoice, or refund? Write to

support@whib.app

These Terms of Sale are provided for transparency and compliance. They do not replace personalized legal advice. Have them reviewed by a qualified lawyer before launching paid offers.